About this policy
3MHZ Solutions ("we", "us", "our") respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy covers personal information we collect through this website, our enquiry form, email, phone, and our business dealings with clients, suppliers and partners.
Information we collect
The personal information we collect depends on how you deal with us. It may include:
- Contact details: your name, work email address, phone number, organisation and role.
- Enquiry details: what you tell us when you use our contact form, email us or call us.
- Business relationship information: details we need to propose, deliver, invoice and support our services.
- Technical information: your IP address, browser type, device information and the pages you request. Our hosting and security providers record this in server and security logs.
We do not ask for sensitive information (such as health information or racial or ethnic origin). Please do not include it in an enquiry.
You may deal with us anonymously or using a pseudonym where that is lawful and practicable. We will usually need your name and email address to reply to an enquiry.
How we collect it
We collect personal information directly from you when you complete our contact form, email or call us, meet with us, or engage us to provide services. We may also collect business contact details from your organisation, or from public sources such as professional networking sites, when we are working with your organisation.
If we receive personal information we did not ask for, we will destroy or de-identify it if we could not have collected it lawfully.
How we use it
We use personal information to:
- respond to your enquiry and talk with you about our services
- prepare proposals, and deliver, invoice and support our services
- manage our relationship with clients, suppliers and partners
- protect this website and our systems from spam, fraud and misuse
- meet our legal, regulatory and insurance obligations.
We do not sell personal information. We only send marketing messages where you have agreed to receive them, or where the law otherwise allows it, and every message includes a way to opt out. You can also opt out at any time by emailing us.
Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States and other countries where they operate data centres. Where we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs.
Storage and security
We store personal information in secure, access-controlled cloud systems. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure. These steps include encryption in transit, multi-factor authentication and access limited to staff who need it.
We keep personal information only as long as we need it for the purposes in this policy or as the law requires. After that, we destroy or de-identify it.
Access and correction
You can ask for access to the personal information we hold about you, or ask us to correct it, by emailing sales@3mhz.com.au. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will tell you why in writing and how you can complain.
Data breaches
If a data breach is likely to result in serious harm to the people involved, we will notify those people and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.
Complaints
If you have a concern about how we have handled your personal information, contact us first at sales@3mhz.com.au, or write to the Privacy Officer, 3MHZ Solutions, PO Box 330, Gordon NSW 2072. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the OAIC at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with its effective date at the top.
Contact us
Privacy Officer, 3MHZ Solutions
Email: sales@3mhz.com.au
Phone: 1300 653 926
Post: PO Box 330, Gordon NSW 2072